Digital engagement

Grow your engagement and boost retention

Increase your engagement across the full client life-cycle. Revolutionise your client onboarding from the moment you qualify a prospect, to all subsequent communications.

Build and sustain long-term relationships with clients across industry sectors and segments with our tailor-made solution that helps you meet client expectations. Familiarise clients with your processes, address their concerns or questions, share guides and resources to help them make the best of your services, and build essential customer relationships.

From prospect to client

Demonstrate immediate engagement by inviting prospects on the platform. Speed up and automate your client onboarding, reducing support costs and resolution times.

Make onboarding personal

Offer a natural and productive conversational flow between your staff and clients, creating a more personalised experience from the very outset. Increased contact with your clients generates goodwill and improves retention and advocacy.

Invitation-only access

Qwil Messenger is an invitation-only platform to which users cannot self-subscribe. Users are invited by your organisation’s administrator using verified personal details from your own company’s client data.

Secure and compliant

Replace insecure email and social chat applications with our safe and trusted communication channel. Ensure compliance with GDPR and data privacy regulations globally.

Enhanced collaboration

Bring other participants into a conversation when and if needed. You can invite new participants to a chat even if they are not on a client's contact list. Define which conversations people have access to, and for how long.

Replicate your client coverage model

Create custom contact lists for your users. You control which staff and clients can see and communicate with each other. Establish coordination rules for each client relationship to replicate your client coverage model.

Give your clients a branded experience

Communicate with your prospects and clients in a branded space and deliver a great first-time impression. Customise your organisation with your logo, theme, T&Cs, and security settings.

Learn more about Qwil Messenger features

Tips and tricks: using Qwil Messenger with your clients

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Seven things to know about Qwil Messenger chat features

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Go the distance: Qwil Messenger and your remote team

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What our customers say

"We needed our own method of communicating with clients that we felt would not only work as intuitively as existing chat functions, but would give us additional confidence that both ourselves and our clients could communicate in an encrypted, secure and compliant manner."

"I now use Qwil for all my electronic communication with clients and prospects as it’s easy to track all our conversations and refer back to specific points we have discussed and the timing of them. I no longer have the issue of having to find that email you can never find when you need it most!"

"Qwil Messenger is like WhatsApp for financial and professional services. It is a product which we believe has significant potential to improve the engagement with clients."

"It is always a challenge in our industry to offer new technologies that are also robust and secure. It’s great in this instance that the hard work has been done for you."

Get started with Qwil Messenger today

Sign-up and deploy within minutes and have your staff securely chatting and sharing documents and attachments with prospects, clients and partners

Interested in learning more?

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