Compliance & Security with Qwil

Compliance & Security with Enterprise-grade data features and protection

Gain an indepth understanding of how we make chat safe and compliant

View our security whitepaper →

Find any conversation

Advanced search capabilities allow you to find any conversation that has taken place in your organisation. You can search for a specific keyword, filter by date, senders, participants or look for attachments only.

Export conversation records

Easily export any conversation record. A chat transcript can be exported as a PDF file and all of its shared media can be exported as a zip file. Exports include all of the chat metadata, such as creation date, when messages were sent, participants, and system actions.

ISO 270001 certified

Qwil is ISO 27001 certified, a widely recognized international standard outlining best practices for information security management systems (ISMS).

GDPR compliant

We ensure compliance with GDPR and data privacy regulations globally - with hosting specified locations, full data ownership and active consent of all users.


Every employee is bound by strict T&Cs and must pass background checks, attend security training and confirm their understanding of our security policies and procedures.

Invitation-only platform

Qwil is an invitation-only platform to which users cannot self-subscribe. We undertake a comprehensive know your business (KYB) onboarding process to verify that our subscriber organisations (and administration staff) are who they profess to be. Users are only invited by each organisation’s administrator using verified personal details from their own company’s client data.

2-Step verification

To create an account, users must enter time-bound activation codes that provide robust and infrequent windows to enter through. Sign-in to the service employs a multi-factor authentication process for both mobile and browser-based access.

Role-based access controls

Users only have access to the features and functions they are entitled to, and must be explicitly authorised by an administrator at the organisation. Access to engage clients requires explicit group membership rights.

Permission only access

Any staff user can have the additional Data Review permission assigned. This permission can only be granted by a System Administrator at the organisation.

GDPR compliant

Ensure compliance with GDPR and data privacy regulations globally - with hosting specified locations, full data ownership, and active consent of all users.

Read receipts and download records

Search results include the full audit history of all system actions including the read receipt for each message sent as well as download records of shared attachments.

Data hosting

We host your company's confidential communications in almost any data center, in any location, with any provider. All the data centers which we deploy to are ISO-27001 certified. We use industry-leading global cloud providers, who are able to provide a data center and network architecture built to meet the requirements of the most security-sensitive organisations.


We monitor our service 24 hours a day, 7 days a week with guaranteed uptime. To keep our accounts and resources safe from unauthorised use, we employ credentials for access control, secured network connections, separate user accounts, user activity logging for security monitoring, alerts, and various automated security checks.

Learn more about Qwil features

Tips and tricks: using Qwil with your clients

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Seven things to know about Qwil chat features

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Go the distance: Qwil and your remote team

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What our customers say

"We needed our own method of communicating with clients that we felt would not only work as intuitively as existing chat functions, but would give us additional confidence that both ourselves and our clients could communicate in an encrypted, secure and compliant manner."

"I now use Qwil for all my electronic communication with clients and prospects as it’s easy to track all our conversations and refer back to specific points we have discussed and the timing of them. I no longer have the issue of having to find that email you can never find when you need it most!"

"Qwil is like WhatsApp for financial and professional services. It is a product which we believe has significant potential to improve the engagement with clients."

"It is always a challenge in our industry to offer new technologies that are also robust and secure. It’s great in this instance that the hard work has been done for you."

In short

The all-in one professional platform
for client interactions and collaboration

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